Politique de remboursement

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the order number or proof of purchase.

To start a return, you can contact us at prettysmartearrings@gmail.com. If your return is accepted, we’ll send you return instructions on how and where to send your package. The address on your shipping label is our couriers head office and not our return address.  They will not know what to do with your package and it will risk being misplaced.

You can always contact us for any return question at prettysmartearrings@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on gift cards. Please get in touch if you have questions or concerns about your specific item. 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received your return, and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take time for your bank or credit card company to process and post the refund too.