FAQ
Our Products
Are your plastic posts safe?
Yes, our plastic posts have undergone independent lab testing and contain zero detectable levels of lead, cadmium, or BPA. They're lightweight, hypoallergenic, and perfect for sensitive ears. Thickness: 20 gauge (0.8mm).
Can you describe your plastic posts?
They're made of clear, slightly flexible plastic. They're softer than metal, so be sure to align the back straight when putting them on. They're the most durable and comfortable option we've found over the years.
Why choose plastic posts over other metal options?
Plastic posts are hypoallergenic, non-reactive, and perfect for sensitive ears or workplaces that restrict metal—like hospitals or labs.
What backs come with plastic post earrings?
Each pair includes four soft silicone rubber backs—two pairs per set. Extras available here: Rubber Backs for Plastic Posts.
What grade of titanium do you use?
We use ASTM F-67 medical-grade titanium. It's 100% nickel-free, hypoallergenic, biocompatible, and safe for initial piercings. Thickness: 20 gauge (0.8mm).
Why choose titanium posts?
They're non-reactive, lightweight, and highly durable—perfect for sensitive ears and all-day wear. They won't tarnish or discolor your skin.
What backs come with titanium earrings?
Each pair includes stainless steel butterfly backs and soft rubber backs. Pure titanium backs are available here: Titanium Backs.
What are screw-back earrings made from?
Nickel-free stainless steel with 18K gold PVD coating. Durable, hypoallergenic, and safe for sensitive ears. Thickness: 18 gauge (1.0mm).
Why choose screw-back earrings?
They’re secure, comfortable for sleep, child-safe, and highly durable. A great option for kids or anyone with an active lifestyle.
Do you sell extra screw-backs?
Yes! Each pair includes 2 extras. More available here: Screw-Back Replacements.
What are invisible clip-on earrings?
Made from clear, flexible resin for a barely-there look and comfortable wear. No pinching like traditional metal clip-ons!
How do I care for invisible clip-ons?
Remove before sleep, bathing, or changing clothes. To reshape: warm with fingers and gently pinch the U-clip for a snug fit.
Shipping
How do you ship to the USA?
We ship daily from London, Ontario to the US border using a reliable courier. Orders under $800 USD are tariff-free. USPS tracking provided. Delivery: 5–10 business days.
How do you ship within Canada?
We select the fastest carrier based on your address. Canada Post Expedited for PO boxes/apartments; UniUni for residential homes. Tracking included.
Still Have Questions?
If you didn’t find the answer you were looking for, we’re here to help! Use the contact form below, and we’ll respond as soon as possible.