Refund policy
RETURNS & WARRANTY POLICY - Pretty Smart
We want you to feel confident shopping with Pretty Smart®.
If you are not fully satisfied with your purchase, eligible returns and warranty claims are accepted under the following terms.
Change of Mind Returns
Return requests must be initiated within 30 days of receiving your order.
Returned items must be:
- unused
- unworn
- in original packaging
Customers are responsible for return shipping costs.
Please note that original shipping charges are non-refundable.
Return instructions and the appropriate return mailing address will be provided by our customer care team upon request.
Warranty Claims
Pretty Smart® proudly stands behind the quality of our earrings.
Valid warranty claims may be submitted within 365 days of delivery.
To begin a warranty claim, please email:
along with a description of the issue and clear photo documentation.
Once reviewed and approved, customers will be offered one of the following resolutions:
- replacement item (subject to availability)
- refund to original payment method
- store credit
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us promptly so we can make it right.
Order Cancellations
Orders may be cancelled at any time prior to shipment.
Once an order has been dispatched, it will fall under our standard return policy.
Need Assistance?
For all return, warranty, or order questions, please contact: